Job Description

Make a Meaningful Community Impact as a Case Manager in Franklin, Tennessee.

Opportunity Overview:

Join Franklin Housing Authority as a Case Manager and help individuals and families experiencing homelessness move toward stable housing, employment, and greater independence. This in person Human Services and Social Services opportunity offers the chance to build trusted relationships, connect people with life changing community resources, and make a visible difference across Middle Tennessee. As part of the Homeless No More Grant team, you will enjoy purposeful work, supportive colleagues, and the opportunity to strengthen housing stability for vulnerable neighbors.

What You Will Do:

• Provide compassionate case management services to homeless individuals and families, identifying immediate needs and developing practical plans for housing stability.
• Connect participants with community resources for housing, employment, benefits, behavioral health, mental health, transportation, and other essential supports.
• Conduct ongoing assessments, care planning, service coordination, and follow up to help clients overcome barriers and achieve personal goals.
• Maintain accurate, timely case notes and program documentation while protecting participant confidentiality and dignity.
• Collaborate with housing providers, service agencies, employers, and community partners to create strong pathways toward self sufficiency.
• Travel locally throughout the Middle Tennessee area as needed; no overnight travel is anticipated.

What You Will Bring:

• You bring a strong foundation in case management, social work, human services, homeless services, or community based support programs.
• You communicate with empathy and professionalism while serving individuals and families who may be navigating crisis, trauma, or complex life challenges.
• You can assess needs, coordinate interventions, and connect participants to appropriate resources with sound judgment and follow through.
• You are organized and able to manage documentation, competing priorities, and client follow ups in a responsive environment.
• You value collaborative, person centered service and are committed to helping people build stability, confidence, and independence.

Nice to Have:

• Experience using HMIS or similar client information systems is preferred.
• Experience in housing navigation, crisis intervention, or employment services is a plus.

Compensation and Benefits:

This Case Manager position offers an annual salary of $45,000 to $50,000, along with health, dental, vision, life, short term disability, and long term disability insurance. You will also receive a 401(k), Health Savings Account options, vacation leave, sick leave, holiday pay, and paid time off.

About the Company:

The Franklin Housing Authority is a small quasi-governmental entity established in 1953 that provides affordable housing in the Franklin area. We are in the business of serving people. Over the past 16 years, we have redeveloped 308 public housing units and will soon have almost 800 units. In addition to developing and managing affordable housing, the FHA also administers a voucher program which includes Section 8, RAD and Tenant Protection Vouchers, a Homeless No More grant program covering 19 counties and assists residents with services through our Family Self-Sufficiency (FSS) and Resident Opportunities and Self-Sufficiency (ROSS) programs. The FHA also assists other housing authorities as they work to redevelop their public housing portfolios. Here, you can contribute to a mission driven, community focused culture where your work directly helps people create brighter futures.

Equal Opportunity Employer:

Franklin Housing Authority is an equal opportunity employer and values a diverse, inclusive workplace. We welcome qualified candidates from all backgrounds to apply.

Take the Next Step:

If you are a compassionate Case Manager, Housing Case Manager, Social Worker, or Human Services professional ready to help people secure stability and opportunity, apply today.

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