Customer Service Manager Job at Staff Financial Group, Lexington, NC

bkEzbjFkeTJsT2NHUU5ZOXF1b2dKaTJxL0E9PQ==
  • Staff Financial Group
  • Lexington, NC

Job Description

Customer Service Manager

Our client, a international wood products manufacturer located in Lexington, NC, has immediate opening for an experienced Customer Service Manager Duties: What you will do

  • Inspire, motivate, develop, & direct the Customer Service Team.
  • Partner with Senior Leadership and Sales teams.
  • Lead initiatives to ensure exceptional customer experience.
  • Develop and implement customer service policies and procedures.
  • Develop thorough product knowledge with ability to transfer information to team.
  • Manage complex and escalated customer complaints and service issues.
  • Plan, prioritize, and delegate work tasks to optimize workflow.
  • Develop and maintain customer service performance metrics.
  • Implement strategies to ensure error free data entry of customer orders.
  • Verify customers receive immediate order acknowledgements and orders keyed within 24 hours.
  • Interact with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements.
  • Serve as a liaison between customer, manufacturing, and sales team.
  • Communicate changes, delays, requests, etc. to sales representatives and customers as needed.
  • Manage backlog and special request and ensure adequate follow up is provided.
  • Share in responsibilities of keying orders, print and distribute production paperwork as required.

Required Qualifications: What you will need:

  • 5 + years Customer Service experience
  • 5 + years proven leadership
  • Manufacturing environment experience
  • Proficient in Microsoft Outlook, Excel, & Word
  • Understanding of inches and/or millimeters
  • Familiar with reading/interpreting customer drawings

Qualifications that will put you ahead:

  • College degree
  • 10+ years proven leadership
  • Experience in Cabinet Manufacturing or Wood Manufacturing environment
  • Experience with MS Dynamic NAV

Salary in the $40K to $45 K range with excellent benefits. For consideration please submit resume and salary requirements to ken@northpointsearchgroup.com

Job Tags

Immediate start

Similar Jobs

Manpower

Food Quality Control Supervisor Job at Manpower

 ...Our client, a growing food manufacturing organization, is seeking a Food Quality Control Supervisor to join their team. As a Food Quality Control Supervisor, you will be part of the Quality Assurance team supporting production, food safety, and continuous improvement... 

Westinghouse Electric Company

Facility Security Officer Job at Westinghouse Electric Company

 ...Facility Security Officer Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean...  ...information, Controlled Unclassified Information (CUI), and Naval Nuclear Propulsion Information (NNPI) across WGS programs. You will... 

Surjet Charter and Management

Flight Attendant Job at Surjet Charter and Management

 ...Management in Fort Lauderdale is seeking a Cabin Attendant to ensure comfort and satisfaction for passengers on large-cabin corporate aircraft. Responsibilities include providing exceptional customer service, managing in-flight meals, and maintaining cabin standards.The... 

Medical Sales College

Associate Medical Device Sales Representative Job at Medical Sales College

 ...Job Title: Associate Medical Device Sales Representative Location:Multiple Territories Nationwide (Field-Based / Territory-Based...  ...flawless coordination of surgical trays, technical implants, capital equipment, or laboratory diagnostic kits to ensure seamless account... 

Medisys Health Network, Inc.

Epic Clinical Operations Product Manager Job at Medisys Health Network, Inc.

 ...We are seeking an experienced and certified Epic Clinical Operations Product Manager who will be responsible for defining, managing, and advancing the product strategy for Epic-enabled clinical operations workflows. This role partners closely with clinical, operational...